![]() If possible to let me know ASAP if this request is granted. Please let me know what is needed to get my refund. I would like to request a refund as I wasn't even finished doing the transaction at that time and believed that this is unathorized. ![]() 24th the 7 days free trial is up and upon checking my VISA I was charged for $47.88 USD ( 61.98 CAD + 1.24 CAD-for Int'l. I was trying to get into pinsterest last week to see if I can cancel but wasn't successful. While in the process and upon reviewing the content of the ecards and entering all the email address I was trying to send it to, I closed the wrong close button and the site has gone without even sending ecards to the recipients. I happen to enter my VISA card hoping that I can try the 7 days free trial and can cancel before the due date and it would only cost me only less than $ 7 + USD/month if ever I will continue to use it. ![]() I was trying to get a free online ecards and go over this site to avail the Free 7 days trial. Additionally, I wanted to be sure to alert as many people as possible to their dishonest business practices and their unwillingness to correct their mistake and refund my own incorrectly billed money. I will be taking up the matter with my credit card company as well but I'm not optimistic about being able to dispute charges that are 1 and 2 years old. Their final response was to send me a copy of the Terms of Membership and close my case. SmileBox ranks 3rd among Greeting Cards sites. Reviewers satisfied with SmileBox most frequently mention great way, slide show, and much fun. I have been sending emails to customer service to fix the problem for over a month. SmileBox has a rating of 4.5 stars from 2,310 reviews, indicating that most customers are generally satisfied with their purchases. However, I dont have access to premium features. I replied that I had not agreed to that- as evidenced my by BASIC membership. I was charged 59.99 for Premium subscription. They responded that no, it would only be $47.88 because of their "no refund policy" and the "terms of membership" I had "agreed to". I replied back for clarification that they were in fact refunding the full $143.88 not just one year. I contacted them with my request and they responded that I had a Premium membership (untrue- my profile indicated basic) but they would "cancel" and refund. This likely went back farther than the statements I could access online but I only requested the $143.88 refunded that I could see. I looked back at my old statements and saw that not only had I been charged $47.88 in November 2019, but also had been charged in November of 20 as well. Had I known Smilebox would be dishonest, I would have taken a screen shot to support my claim, but unfortunately I gave them the benefit of the doubt, thinking surely I would have no trouble getting refunded since they could see on their end that I had a basic membership. Sincerely, Tania Mredacted Customer Support Team Lead Smilebox, Inc. We hope this will resolve this complaint. This payment was automatically returned by PayPal on because the funds were unclaimed for 30 days. I signed into my Smilebox account and sure enough, my status said "Basic Membership" which is free. He subscribed to Smilebox and was billed 47.88 on, for an annual subscription. I was surprised because I knew I no longer had a paid subscription. ![]() ![]() You cannot convert this file and cannot download it to your computer - as the product says.On NovemI looked at my credit card statement and saw that I had been charged an annual Smilebox membership fee of $47.88. Period! And again, watermark! Other websites require mp4 format. Check out what 3,727 people have written so far, and share your own experience. Plus, it's not even available on their site! BUT it doesn't! In fact, it goes the opposite way - making their watermark more visible and bigger! For the other options - it does not load into tFB, Twitter - only the link. It corrupted one of my creations! Very mad at that! Don't bother going PRO! First of all, the PRO option is supposed to remove their watermark. PRO option does NOT remove watermark!ĭon't bother with this slideshow maker! When I downloaded it to my computer and started working with it, it infected my computer with Malware and a ton of viruses! I had to buy a fix-it stick to remove the viruses and malware! One of the viruses covered my network stuff so I couldn't get to my stuff! And it kept playing in the background. Smile-box - Downloaded Malware and Viruses. ![]()
0 Comments
Leave a Reply. |